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Action 40 in Greece flag Greece

Member States to implement harmful content alert hotlines

Indicator Status Evidence
Is there a fully implemented hotline in the Member State? Yes In Greece this is a fully implemented hotline which operates since the 14th of April 2003. The name of the hotline is SafeLine, and it can be accessed at The hotline receives reports about illegal internet content and activity through an online form, email, telephone, or SMS. Recently an android application for submitting reports has become available. The hotline processes 3.000 to 5.000 reports annually. Since early in its establishment, SafeLine became a member of INHOPE, the European Associate on Internet Hotline Providers, thus contributing to the European network of hotlines for the most effective processing of the reports on illegal Internet content. SafeLine is operated by the Institute of Computer Science, Foundation for research and Technology-Hellas in collaboration with SAFENET, the Hellenic Self-regulatory Body for Internet Content.
Is this hotline supported by law-enforcement? Yes The Greek hotline, SafeLine, collaborates closely with the law-enforcement authorities, and more specifically the Cybercrime Unit (CCU) of the Greek Police. SafeLine forwards all reports concerning illegal content to specialized personnel of the cybercrime police unit. Representatives of the Greek CCU participate in the advisory board meetings of the Greek hotline engaging into discussions on how to cope with illegal Internet activity. Furthermore, SafeLine and CCU representatives participate into the Law-Enforcement Conference organized annually at European level by INHOPE. SafeLine regularly obtains a written endorsement of support by the Head of the Greek CCU.
Are there awareness raising campaigns on online safety for children organised in the Member States? Yes The Greek Awareness Node ( has launched over the last decade an organized awareness raising campaign on online safety for children in Greece. In this context, specialized personnel has visited hundreds of schools throughout Greece and has compiled several manuals on how to cope with online safety targeting students, teachers, parents and other sensitive groups.
Has the Member State taught online safety in schools? Yes The Greek awareness node is responsible for promoting online safety in schools. Implementing this role, specialized personnel visits 100-120 schools yearly to promote online safety to students. has compiled several manuals on how to cope with online safety targeting students, teachers, parents and other sensitive groups. These manuals have been endorsed by the Hellenic Ministry of Education and Religious Affairs, Culture and Sports, and can be officially distributed to schools or freely downloaded from its site. There is also a train-the-trainees network, in the context of which, educators are appropriately trained and certified by the Greek awareness node to promote Internet safety to schools, thus acting as a multiplier effect.
Has the Member State encouraged providers of online services to implement self-regulatory measures regarding online safety for children? Yes Currently, providers of online services in Greece are not covered under the Greek legislation to remove online illegal content which is reported to them. Thus, some ISPs have reacted, on grounds related to the weakness of the Greek legislation to protect them in the implementation of the Takedown precedure. However, there are discussions at national level on how to extent legislation in this direction.

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External contribution

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