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Action 40 in Latvia flag Latvia

Member States to implement harmful content alert hotlines

Indicator Status Evidence
Is there a fully implemented hotline in the Member State? Yes Hotline ( has been implemented by the National Safer Internet Centre responsible for awareness raising and hotline and The State Inspectorate for Protection of Children’s Rights as the partner responsible for helpline 116111 and is funded from Safer Internet Plus Programme:
Is this hotline supported by law-enforcement? Yes Reporting on illegal online content and breaches online can be done via National Safer Internet Centre’s application form on: (reporting is anonymous). On 2010 open-ended co-operation agreement between National Safer Internet Centre and Latvian Law Enforcement (The State Police) was signed acknowledging the work of hotline in Latvia and agreeing on mutual coperation between the hotline and the State Police on processing the reports concerning illegal content and activities online.
Are there awareness raising campaigns on online safety for children organised in the Member States? Yes The Latvian Safer Internet Centre within the frame of agreement with EC Safer Internet Plus Programme informs and educates children and adolescents ( as well as teachers and parents ( on the safety of Internet content, i.e. the potential threats on the Internet (incitement to hate, racism, child pornography and pedophilia, emotional harassment on the Internet, identity theft and data abuse). Safer Internet Centre in Latvia actively participates in Safer Internet Day and organises informative social campaigns on the topics of Safer Internet Day annually. Social and informative campaigns are also organised throughout the year with an average of two campaigns annually.
Has the Member State taught online safety in schools? Yes Online safety issues are integrated into curriculum Additionally, Safer Internet Centre develops educational and handout materials, presentations and handbooks for teachers to be used as tools for education on internet safety topics on a regular bases. All materials, when developed, are being consulted with the specialists from the National Centre for Education and can be viewed online:
Has the Member State encouraged providers of online services to implement self-regulatory measures regarding online safety for children? Yes As stated by the The Electronic Communications Law, electronic communications merchants have the duty to inform the user regarding the possibility of installing a content filter, which restricts access of such material, in which cruel behaviour, violence, erotica and pornography is propagandised and which creates a threat to the mental development of children, as well as to ensure free of charge installation of content filters if a subscriber demands it from an electronic communications merchant (Section 19, Paragraph one, Clause 17; Protection of the Rights of the Child Law provides that materials promoting cruel behaviour, violence, erotica and pornography and which pose a threat to the psychological development of a child may not be accessible to a child, irrespective of the form of expression, devices for showing and location thereof (Section 50, Paragraph two; The Safer Internet Centre as a part of Latvian Internet Association currently is in the process of negotiations with the major ISP service providers to reach a Memorandum of Understanding for making internet a safer place by cooperating with the Centre’s hotline on fighting illegal content online and cooperating with Information Technologies Security Incident Response Institution of the Republic of Latvia (CERT) on fighting technical threats (botnets, viruses, etc.)

Best Practice Case

National Safer Internet Centre and State Police co-operates on processing the reports concerning illegal content and activities online since 2010. The work of hotline is highly valued by the State Police, acknowledging that reporting to hotline by society saves resources - as hotline serves as a filter forwarding only reports containing illegal content and being hosted in Latvia. Please, kindly find the links: For reporting abuse on Netsafe website: reporting abuse on State Police website for young people:,277&lev=0 Publication on Latvia's Internet Association website on Statistics of abuse of children on internet environment (in Latvian):

Other initiatives:

External contribution

External contributions are more than welcome. If you would like to share with us a country, regional or local-level initiative relevant for this DAE action, you can do it via the online form.