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Action 40 in Portugal flag Portugal

Member States to implement harmful content alert hotlines

Indicator Status Evidence
Is there a fully implemented hotline in the Member State? Yes The Portuguese hotline Linha Alerta is coordinated by FCCN – Foundation for National Scientific Computing, whose responsibilities, in addition to those defined by its charter, include managing and operating the Portuguese NREN - named Science, Technology and Social Community Network (RCTS), designed to be an infrastructure for data communication. For more than ten years FCCN has been operating the only Internet Exchange Point in Portugal, named GigaPiX, which connects nearly all operators in the country, and the registry service of .PT domains under the authority delegated by the IANA (Internet Assigned Numbers Authority). These roles give FCCN a privileged position in dealing with national ISPs and other relevant entities dealing with Internet services. It makes part of the PT Safer Internet Centre Internet Segura, supported by the EU since 2007, involving the Science and Technology Foundation (FCT) as overall coordinator, and the Directorate-General of Education (DGE), Ministry of Education and Science, the Portuguese Institute for Sports and Youth (IPDJ), FCCN and Microsoft Portugal. The PT Safer Internet Centre objectives are as follows: to fight illegal content; to minimise the effects of illegal and harmful content; to promote safe use of the Internet; to raise society’s awareness of the risks associated with Internet use. The hotline is a full member of the INHOPE association of Internet Hotlines since 2008. Furthermore, the coordinator of the Portuguese hotline has served in the INHOPE board of directors between 2010 and 2012.
Is this hotline supported by law-enforcement? Yes The hotline has a formal agreement with the national criminal police (Polícia Judiciária – PJ) for the handling of illegal content reports and for cooperation in other areas, such as awareness raising campaigns and training seminars.
Are there awareness raising campaigns on online safety for children organised in the Member States? Yes The Portuguese Safer Internet Center has regular activities in the form of awareness sessions, seminars, webcasts, lectures and open fora and also promotes and supports specific campaigns (yearly national campaigns in schools and other dissemination networks) at certain times namely during the Safer Internet Day, the World Telecommunication and Information Society Day. The component of the project SeguraNet promotes awareness raising activities in schools and the educational community. The PT Safer Internet Centre is currently implementing a media campaign, through TV, Radio, printed press and posters, directed at children and youngsters, promoting safe use of information technologies. A similar campaign was developed in August for the Centre’s Helpline and a Hotline advertising campaign is supposed to take place at the end of the year. The Portuguese Safer Internet Center is member of the INSAFE and the INHOPE network and all of its activities are funded by the European Commission through the Safer Internet Programme (75%) and the national budget (25%).
Has the Member State taught online safety in schools? Yes The Ministry of Education and Science is a member of the Portuguese Safer Internet Center consortium. The awareness center for schools (Seguranet - has, promoted online safety in schools and has been instrumental in making this a part of the basic schools’ curriculum. It is aimed at the educational community: students, teachers, school administrations and parents of students of the basic and secondary school system. From the school year of 2012/2013 on all children in the 7th and 8th grade will learn e-safety contents as part of the Information and Communication Technologies class that is part of the official curricula in all Portuguese schools.
Has the Member State encouraged providers of online services to implement self-regulatory measures regarding online safety for children? Yes The main Portuguese ISPs are stakeholders of Portuguese Safer Internet Center, members of the National CERT Network and have signed collaboration agreements with Portuguese Safer Internet Center and FCCN/CERT.PT. These protocols are designed to facilitate the cooperation necessary to respond effectively to complaints and to block potential illegal content on apology of racism (which includes all content that incites hatred, violence or other forms of discrimination based on race), and child pornography. Within this collaboration, the ISPs have been encouraged to be part of Portuguese Safer Internet Center initiatives, including seminars and media campaigns. The topic of self-regulation has been discussed a number of times, although no understanding has yet been reached. Thanks to the work of the Hotline amongst the Internet Service Providers, no child pornography websites are hosted in Portuguese Servers. When found the reports relate to website hosted abroad. It should also be pointed out that Microsoft Portugal (a major provider of online services) is a member of the Portuguese Safer Internet Center consortium and has played an important part in this process.

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