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Action 40 in United Kingdom flag United Kingdom

Member States to implement harmful content alert hotlines

Indicator Status Evidence
Is there a fully implemented hotline in the Member State? Yes "The Internet Watch Foundation celebrated its 15th anniversary in October 2011. Their vision is ""the elimination of child sexual abuse images online"". A Memorandum of Understanding between the Association of Chief Police Officers (ACPO) and the Crown Prosecution Service (CPS) decreed that the IWF were to be treated as a ‘relevant authority’ for the receipt of complaints relating to indecent images of children online"
Is this hotline supported by law-enforcement? Yes New partnerships between the IWF and police continue to develop whilst we strengthen existing law enforcement relations. Our partnership with police and industry has proved extremely successful in facilitating the swift and comprehensive removal of content within our remit from UK servers. These procedures rely on effective relations with national, regional, and local policing agencies, particularly the The Child Exploitation and Online Protection Centre and the Metropolitan Police , including the Abusive and Extreme Images Unit, with whom we liaise regarding obscene adult content. We also have good relations with UK Police Forces throughout the UK and our Hotline team regularly meet with their police colleagues to share expertise and intelligence and support relevant investigations and prosecutions with the provision of information and evidential statements. We engage in reciprocal training with a number of police units, for example regarding image assessment, website tracking, and international tracing techniques. This ensures our procedures and judgements are up-to-date, informed by the most recent case law, and reflect decisions being made by our law enforcement partners. It also means we can share our specific skills with police officers increasingly operating in the criminal online environment. A Service Level Agreement (PDF 219KB) between the Association of Chief Police Officers (ACPO) and the Internet Watch Foundation (IWF) outlines the processes for managing UK hosted criminal internet content.
Are there awareness raising campaigns on online safety for children organised in the Member States? Yes There is a site ( ) for young people, parents and teachers establishesiehd by Child Exploitation and Online Protection (CEOP) Centre. They are part of UK law enforcement and as such can apply the full range of policing powers in tackling the sexual abuse of children. . There is the Safer Internet Centre run by Childnet, the Internet Watch Foundation work with the South West Grid for Learning and there was extensive partnership work to promote online safety for Safer Internet Day (which this year featured heavily on BBC radio).
Has the Member State taught online safety in schools? Yes UK Council for Child Internet Safety (UKCCIS; ) works alongside CEOPs and Childnet ( ) to help keep children and young people safe online. One of UKCCIS's project groups works with educators, educational publishers and childcare professionals to determine the resources that will be of most use for teaching children in schools about how they can keep themselves safe online. such as the BT volunteer scheme where they have partnered with the Parentzone to send volunteers into schools.
Has the Member State encouraged providers of online services to implement self-regulatory measures regarding online safety for children? Yes The Internet Watch Foundation works alongside and receives support from all the major UK ISPs and satellite broadcasting companies. The UK Council for Child Internet Safety has a project group working on self-self- regulatory measures and are actively participating in the EU self- regulation principles discussions.

Best Practice Case

It also provides best practice examples for online safety. The IWF is working ahead of target, monitoring online safety reactively through complaints procedures (Hotline services) and a membership programme. Currently subscribed members include the Post Office, T-Mobile and ORON.

Other initiatives:

External contribution

External contributions are more than welcome. If you would like to share with us a country, regional or local-level initiative relevant for this DAE action, you can do it via the online form.