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Action 40 in Bulgaria flag Bulgaria

Member States to implement harmful content alert hotlines

Indicator Status Evidence
Is there a fully implemented hotline in the Member State? Yes In June 2008, under the he EU Safer Internet Program, ARC Fund established the Bulgarian Safer Internet Centre (awareness node) –, which is responsible for implementing campaigns, coordinating actions, developing synergy at the national level and working in close co-operation with all relevant actors at European, regional and local level. The Centre is member of the European network of Awareness Centres INSAFE (30 centers). In April 2011, the national helpline to respond to the questions and concerns of young people linked to their experiences online or the harmful or illegal online content they encounter – was established. -Hot online line to combat online pornography and pedophilia: Since October 2006 the Bulgarian Safer Internet Hotline is a member of the International Association of the Hotline Operators INHOPE. -Consultations line - 124 123 -
Is this hotline supported by law-enforcement? No This hot line is not supported by legislative measures. According to the established European practice Bulgarian telephone line is administrated by an NGO- Applied Research and Communication Foundation, Sofia. The work procedures of the Hotline are approved by a Public Council on safer use of Internet in Bulgaria, which was created in April 2006 and includes representatives from the Ministry of Education, Youth and Sport, Ministry of Interior, ministry of Culture, Ministry of Transport, informational technologies and communication, the State Agency for Child Protection, Alliance on Electronic Communications, Bulgarian Association on Information technologies, Bulgarian Telecommunication Company, Mobiltel, Globul and multiple NGOs. The Council provides a platform for coordination of efforts of the interested institutions and organizations, engaged in the limiting of dissemination of harmful and illegal content and in the protection of the rights of internet users, especially children. The Public council on safer use of Internet approved work procedures of the Hotline in line with the main principles, work methods and practices, established by the Association of the EU Hotlines. Each year it approves public reports from the work of the Hotline. The Hotline maintains an operational channel for forwarding signals for illegal and harmful content for children to MI, with which it has a Framework Agreement signed in 2006.
Are there awareness raising campaigns on online safety for children organised in the Member States? Yes There is a Public Council in Bulgaria for counteraction of illegal and harmful contents in the Bulgarian Internet space, which includes representatives of the Chief Directorate for Combating Organized Crime of the MoI, division „Computer Crimes and Intellectual Property and Gambling”, as well as representatives of official institutions, organizations from the private and nongovernment sector. The Public Council initiates various activities aimed at making popular the safe Internet and at increasing public awareness of the young generation of the risks in the net and the ways to prevent them. A good practice in Bulgaria in order to increase the awareness of law-enforcement bodies and the civil society is the work of the non-profit organization „International Syber Investigation Training Academy”. Through its activities including trainings by the best legal experts they increase the qualification of judges, prosecutors, investigators and police officers to investigate and detect computer crimes. In Bulgaria is celebrated annually the International Safer Internet Day. Organised events are aimed mainly at schools the goal being to focus the attention of children, young people and their parents to the potential hazards in Internet, possible outcomes, as well as safer usage of the global web. Every year Bulgaria participates in Safer internet day. Safer Internet Day (SID) is organised by Insafe in February of each year to promote safer and more responsible use of online technology and mobile phones, especially amongst children and young people across the world.
Has the Member State taught online safety in schools? Yes The National Center for Safer Internet (NCSI) to the Applied Research and Communication Foundation implements different activities at schools besides the official curricula. Several online and offline games have been created, aimed for little children and for first steps in educating little children on safer internet, which are distributed through school network. The game “I am online” was attached like a CD to the textbooks on information technologies for the third grade. In 2008 the Safer Internet Center undertakes a training programme „Real and virtual violence: Prevention via interactive education at school” in over 100 schools in 5 cities. Regular open classes and meetings at schools often with the participation of representatives from the “Cybercrime” Unit to the MI are organized. Association „Parents” , associate member of European parents’ association, as part of the National Safer Internet Center in partnership with the Applied Research and Communications foundation has conducted the total of 21 trainings, workshops and open classes for the period of January – October 2013. 4 of these trainings were specially targeted for parents. 60 parents of school-age children have taken part in them. The trainings are devoted to methods of positive upbringing, comprehending the tasks of child development and getting to know the basic rules of online safety. The number of trained teachers for 2013 is 210, participated in a total of 8 trainings – methods of positive upbringing – for teachers, prevention of virtual and real violence, improving the family-school interaction, online risks and the peer-to-peer training method.
Has the Member State encouraged providers of online services to implement self-regulatory measures regarding online safety for children? Yes The legislation in Bulgaria enables the officers of division „Computer Crimes and Intellectual Property and Gambling” – CDCOC to order to Internet providers to preserve computer information data and to stop the access to Internet sites of the Bulgarian Internet space, where materials with pornographic contents with the participation of minor and underage children have been detected. In 2010 the Applied Research and Communication Foundation signed a Cooperation memorandum with the Association for Electronic Communications with which this largest business association of internet providers engages to undertake measures for strengthening the protection of minor users. The latest trend in using ICT by minors is the concentration of a significant part of their online performance in the social network sites. This trend created respectively new by form and character risks for children. To answer to the new challenges since February 2010 NCSI started series of work meetings with owners and representatives of the most popular among minors Bulgarian sites – social networks and sites for meetings together with the State Agency for Child Protection and the “Cybercrime” Unit to the MI to discuss possibilities for introducing in the country of European principles for safer social networks from 2009. Representatives from 7 sites with over 2 million registered users have agreed to form an initiative group for proposals and adopting basic standards for online protection of children as well as for exchanging good practices, coordinated by NCSI.

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