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Action 40 in Cyprus flag Cyprus

Member States to implement harmful content alert hotlines

Indicator Status Evidence
Is there a fully implemented hotline in the Member State? Yes The Safer Internet Hotline - SafenetCY (Grant number: SIP2006-HL-111004) was activated in Cyprus in 2006, as a collaboration between Cyprus Neuroscience and Technology Institute (Grant holder) and the CYTA (Cyprus Telecommunications Authority) and since 2008 as part of the CyberEthics Safer Internet Center (Generation I, II and currently III: Grants: SIP2005AN-38265, SIP2008-CNH-143802, SIP2009-SIC-123903) operated by the Cyprus Neuroscience and Technology Institute in collaboration with CYTA, the Cyprus Pedagogical Institute, the Pancyprian Coordinating Committee for the Protection and Welfare of Children and the Olive Branch Foundation and previously (CyberEthics GI/GII) the Family Planning Association, the Cyprus Broadcasting Corporation and the University of Cyprus. The fundamental role of the Hotline is to provide a point of communication for the users that wish the penal prosecution and the abstraction of illegal content from the Internet. It accepts reports for illegal content via the web page of the Hotline: and also via telephone at 22-674747. The reports are anonymous. The Hotline collaborates closely with the Cyber Crime Unit of the Police in order to process certain reports. The Hotline is member of INHOPE (Internet Hotline Providers; and focuses on the confrontation of cases of children's pornography and racism/xenophobia. During 2010 the Hotline received 149 reports. The Awareness Center - Cyberethics is member of Insafe ( Presentations in schools and other public forums reached more than 15,532 students, over 1,705 educators and more than 2,276 parents between 2008-2010. Cyberethics representatives were invited to more than 48 TV and 25 radio shows, while 31 newspaper/magazine articles promoted the project and its cause. The current program will finish in April 2012 and is subject for renewal until June pending upon renewal of the Safer Internet Plus program.
Is this hotline supported by law-enforcement? -
Are there awareness raising campaigns on online safety for children organised in the Member States? Yes Cytanet ( internet service provider) Presentations, training and seminars Cytanet has designed and developed a training programme entitled “The Internet: A Tool for All” which, in collaboration with the Ministry of Education and Culture, has been offered since 2001 to all primary, secondary and technical schools for the benefit of teachers and students. So far, over 500 presentations have been made in schools throughout the island, attended by more than 45,000 students and their teachers. Moreover, to provide information and instruction to parents about the Internet and its safe use, Cytanet offers the training programme “The Internet and our Children – Safe and Responsible Use” in collaboration with Parents Associations and Head Teachers. The programme’s main target audience is parents but it is also aimed at other bodies dealing with issues concerning children’s education and welfare. In the broader context of its efforts to keep people informed, Cytanet also holds presentations on safe Internet use for other organised groups, municipalities, etc. It also takes part in media discussions on Internet safety issues and participates in other related projects and programmes. Cytanet also holds seminars for students, teachers and the media and participates in seminars organised by the Police, the State, the Church and other bodies. Every year, in collaboration with other bodies, Cytanet organises a special event to celebrate the "Safer Internet day". Efforts to keep the public informed are completed by the preparation and dissemination of printed information and advice and the publication of articles in the local press.
Has the Member State taught online safety in schools? Yes The Ministry of Education and Culture managed to establish a secure environment for the use of the Internet applications in schools of all levels of Education. Beyond the installation of a reliable content filtering software on every terminal, raising awareness seminars and presentations are given to the school teachers. Further that, in close association with Internet Providers, lectures to the students by specialists on Internet safety are taking place during the school year. These lectures take place for many years now and the results are impressive. Another program was introduced lately to cover the Parents awareness to the safety of their children. The program uses a special design simulation that involves the cooperation between the Parents and their children. A hot line for reporting offensive or harmful online content or unwanted incidents was also established and is under the management of the Association called Cyberethics. Analytically: • Safe Internet website filtering software provided by CYTAnet- the main ISP for schools- is installed to all computers in schools. • School computer labs are used by students only under teacher supervision and guidance • eSafety is now part of the ICT curricula for Gymnasiums (Lower Secondary Schools) • The Cyprus Pedagogical Institute (CPI) has developed educational content and learning scenarios for eSafety issues. This material has been sent to all schools and is also hosted on the portal • Every year, a circular is sent by the Ministry to all schools with suggestions on how to include activities for the responsible and safe use of the Internet under the Safe Internet Day campaign. • Furthermore, seminars and workshops on Internet Safety are offered to teachers while a lot of presentations are taking place in schools for students, teachers and parents. • The CPI is one of the partners of the National Safer Internet center (CyberEthics) and along this line has a close collaboration with all partners such as CYTAnet (internet provider), CNTI (a non-profit organization), and the Cyprus Police (electronic crime bureau). • For the first time this year the CPI organized a national event with two live-links with the national radio broadcaster (CyBC), in order to inform the broader population and especially parents about eSafety related issues. • Finally, the CPI is involved in European and research programs such as SimSafety (experiential learning on safe internet issues using a customized virtual environment – and InetRisks (attitudes of parents on their children use of the internet using Second Life - ), participates in a Media Literacy program and organized a relevant Pestalozzi workshop ( ).
Has the Member State encouraged providers of online services to implement self-regulatory measures regarding online safety for children? Yes 1.Safe Internet Safe Internet is a service that Cytanet has made available to its customers since 2006 with the aim of helping them protect their children from illegal, undesirable and harmful Internet content. Through a fairly simple and practical procedure, the service’s filtering software lets parents determine which categories of Internet content, websites and/or online applications they do not wish their child to access. These can be selected for each child separately and the service also allows parents to determine a specific amount of time online for each separate user of the home computer. The software can be installed on up to 3 computers and allows for the creation of as many as 5 user profiles. Content is classified into more than 30 different types, from which parents may make their selection. It also permits the creation of White and Black lists and comes with an option to block applications such as Ρ2Ρ, FTP, Instant Messaging, etc. Safe Internet also provides user statistics and graphics of the filtering results. Additionally, parents can manage the service remotely from any computer on which the software has not been installed. Safe Internet is provided free to all Cytanet subscribers. Moreover, under the terms of a special agreement with the Ministry of Education and Culture, the software has been installed on computers in all primary, secondary and technical schools.

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